Latest NAHQ CPHQ Exam Simulator | Valid CPHQ Exam Dumps
Latest NAHQ CPHQ Exam Simulator | Valid CPHQ Exam Dumps
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NAHQ CPHQ (Certified Professional in Healthcare Quality Examination) Certification Exam assesses the knowledge and skills of healthcare quality professionals. CPHQ exam consists of 115 multiple-choice questions that cover four content areas: healthcare systems and organizations, healthcare quality management and patient safety, healthcare performance and process improvement, and healthcare data analytics and decision-making.
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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q16-Q21):
NEW QUESTION # 16
In every survey, some people agree to be respondents but do not answer every question. Although non-response to
individual questions is usually low, occasionally it can be high and can affect estimates. Categories of patients
mentioned below selected to be in the sample; do not actually provide data. Which of the following is odd one?
- A. Patients do not truly provide demographic information
- B. Patients asked to provide data who are unable to perform the task required of them (e.g., people who are too ill to
respond to a survey or whose reading and writing skills preclude them from filling out self-administered
questionnaires) - C. Patients asked to provide data who refuse to do so (do not respond to the survey)
- D. Patients the data collection procedures do not reach, thereby not giving them a chance to answer questions
Answer: A
NEW QUESTION # 17
Which of the following tools would be used to outline factors leading to a problem or desired outcome?
- A. scatter diagram
- B. control chart
- C. Pareto chart
- D. fishbone diagram
Answer: D
Explanation:
The Fishbone Diagram, also known as the Ishikawa Diagram or Cause and Effect Diagram, is a tool used to outline factors leading to a problem or desired outcome1. It helps in identifying, sorting, and displaying possible causes of a specific problem or quality characteristic. It visually displays the relationship of the causes to the problem, hence providing a structured and systematic way to understand how different factors contribute to the problem1.
Reference: 1
NEW QUESTION # 18
The main purpose of conducting tracers as a part of continuous readiness is to
- A. identify current gaps in processes of quality and patient safety that need correcting.
- B. minimize the number of recommendations for Improvement during an actual survey.
- C. prepare staff to be able to speak to the surveyors in a comfortable and easy manner.
- D. teach quality Improvement professionals how to prepare for accreditation surveys.
Answer: A
Explanation:
Tracers are a method of assessing the quality and safety of care, treatment, or services by following the experience of a patient or a process through the entire health care delivery system1.
Tracers are used by The Joint Commission and other accreditation bodies to evaluate the compliance of health care organizations with the standards and requirements for accreditation1.
Tracers can help identify the strengths and weaknesses of an organization's processes and practices, as well as the risks and opportunities for improvement23.
Tracers can also help engage staff and stakeholders in continuous improvement activities and foster a culture of quality and safety24.
Therefore, the main purpose of conducting tracers as a part of continuous readiness is to identify current gaps in processes of quality and patient safety that need correcting, as this will help the organization achieve better outcomes and meet the expectations of accreditation1234.
Reference: 1: Tracer Methodology Fact Sheet | The Joint Commission 2: How tracer rounds can support effective continuous improvement in healthcare 3: Unlocking QTRACER's secret to ensure continuous improvement in healthcare 4: Continuous Service Readiness | Joint Commission Resources
NEW QUESTION # 19
The following diagram shows:
- A. API Improvement model
- B. None of these
- C. Quality improvement
- D. Baldrige criteria for improvement
Answer: A
NEW QUESTION # 20
Team effectiveness can best be evaluated by
- A. Each member in attendance at all meetings
- B. Completion of the established goals
- C. Each member clearly identifying the goals of the team
- D. Completion of the development of a mission and vision
Answer: B
Explanation:
Team effectiveness is measured by the team's ability to achieve its intended outcomes, as this reflects the group's performance, collaboration, and impact on organizational objectives.
Option A (Completion of the established goals): This is the correct answer, as team effectiveness is ultimately evaluated by whether the team accomplishes its defined objectives (e.g., reducing readmissions, improving processes). NAHQ CPHQ study materials emphasize that goal attainment is the primary metric for assessing team success, aligning with quality improvement principles like SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound).
Option B (Each member clearly identifying the goals of the team): While understanding goals is important for team alignment, it is a process measure, not an outcome. A team can understand goals but fail to achieve them, so this does not fully evaluate effectiveness.
Option C (Completion of the development of a mission and vision): Developing a mission and vision is a preliminary step for team formation, not a measure of effectiveness. Effectiveness is determined by results, not planning artifacts.
Option D (Each member in attendance at all meetings): Attendance is a process metric that supports team function but does not directly measure effectiveness. A team could have perfect attendance but fail to achieve goals.
Reference: NAHQ CPHQ Study Guide, Domain 3: Organizational Leadership, emphasizes that team effectiveness is evaluated by the achievement of established goals, reflecting successful collaboration and impact.
NEW QUESTION # 21
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